Your privacy is of the utmost importance to us and we want to be transparent about the personal data we collect, why we collect it, how we collect it, and how we share it. We also want you to understand your rights and choices regarding processing, access, correction, and deletion of personal data about you.
Who is CSG Services
CSG Services provides sales and marketing solutions to help our clients’ businesses sales and revenue growth and to help third parties learn about and decide to purchase our clients’ products and services.
CSG Services is a Texas Corporation with headquarters in Austin, TX.
How to contact us
CSG has appointed a data protection officer who is responsible for our compliance with relevant data protection legislation. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data protection officer using the details set out below.
By email: email@example.com
This privacy notice applies to all members of CSG, subject to any variations due to local laws.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Data controller / Data processor
For most purposes, CSG Services is a data controller of any personal data that it obtains and processes. In certain circumstances, we may act as a data processor on behalf of our Client, in which case the privacy statements of the relevant Client will apply to any personal data that we process in the course of providing such services.
Clients / Prospects
In this privacy notice, we refer to our clients (whether they are incorporated organizations, partnerships, or any other organization) as Clients, and we refer to third party businesses (whether they are incorporated organizations, partnerships, or any other organization) who are interested in learning more about our Clients or who our Clients are interested in targeting as Prospects.
To whom does this Privacy Notice apply?
This privacy notice applies to:
Information about our Website
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and we are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Protecting children’s privacy
Our Website is not intended for children and we do not knowingly collect any personal data relating to children. We do not intend for our products and services to be used, accessed or stored by children and we do not target children for marketing purposes.
If you are a parent or guardian and believe we may have collected information about a child, please contact our data protection officer at firstname.lastname@example.org
About the personal data we collect and hold
Personal data, or personal information, means any information about an individual from which that person can be identified such as your name, telephone number, and email address.
Some CSG services may be co-branded and offered in conjunction with another company. If you register for or use such services, both CSG and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company’s privacy statement and other agreements with you.
We do not collect any “special categories of personal data” about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We also do not collect any information about criminal convictions and offences.
How is your personal data obtained?
We use different methods to collect personal data from and about you including through:
Direct interactions. You may give us your identity, contact, or similar personal data when you correspond with us by phone, e-mail, social media, live chat, via our Website or otherwise, including when:
Direct interactions with business contacts. You may give us your identity, contact and other business related personal data when you correspond with us, including when:
Automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Recording telephone calls and live chat sessions. We record incoming and outgoing telephone calls and live chat sessions, although we will always inform you of this during the call/chat session.
With regard to marketing-related communications (whether by e-mail, telephone, post, social media or otherwise) and direct marketing activities, we differentiate between individual consumers and individuals who are representatives of a business or organization.
If you are an individual consumer (e.g. an individual Client, individual Prospect or individual business contact):
If you represent another business (e.g. a Client contact, Prospect contact or corporate business contact):
Where you opt out of receiving these marketing-related communications, this opt-out will not apply to personal data provided to us for any other purpose.
With whom do we share your personal data?
For the purposes of providing our products and services to our Clients where we are acting as controllers, we may share information about our Client (and the relevant Client contacts) with Prospects and we may share information about Prospects (and the relevant Prospect contacts) with our Clients.
Where we are acting as a data processor on behalf of a Client, we may transfer personal data of Client contacts, Prospects and Prospect contacts to such Client or to a third party in accordance with instructions received from the relevant Client. In those circumstances, the privacy statement of the relevant Client will be applicable.
There may be other circumstances in which we may need to share your personal data with certain third parties (strictly on a confidential, business need-to-know basis), acting in our capacity as controllers. The third parties to which we may transfer your personal data include:
Any sharing of your personal data (where we are acting as controllers) will only take place either where you have provided your consent to such sharing, where we are legally obliged to do so, where it is necessary for the performance of a contract with you or where it is in our legitimate interests to do so, including as follows:
CSG Services takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
How long do we retain your personal data?
We use different methods to collect personal data from and about you including through:
We will not retain your personal data for longer than is necessary for the purposes for which the personal data is processed. This means that your data will only be retained for as long as it is still required to provide you with services or is necessary for legal reasons.
Generally speaking, we will usually retain your personal data for six (6) months following expiration of any contracts or arrangements between us, unless we are obliged to retain your personal data for a longer period as a result of an overriding legal obligation or in order to establish, defend or exercise legal rights.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Using these criteria, we regularly review the personal data which we hold and the purposes for which it is held and processed.
When we determine that personal data can no longer be retained (including where you exercise a right of erasure (see below for further details)), we ensure that this data is securely deleted or destroyed.
With regard to any personal data that is processed CSG Services, you may:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to an appropriate data protection supervisory authority, as set out below. We would, however, appreciate the chance to deal with your concerns so please contact us in the first instance on email@example.com.
Changes to this privacy notice
We will occasionally update this Privacy Statement. If we make changes to this Privacy Statement or make any material changes to how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement’s effective date We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.
This version of our privacy notice was last updated on January 15th, 2020.
Contacting Us If you would like to contact us for any reason regarding our privacy practices, please write to us at the following address:
CSG Services Corporation
15511 State Hwy 71
Bee Cave, TX 78738